Rarely, you’ll buy a book from the Kindle Store and it won’t download immediately to your device. Instead, the title will appear in your archive but it will be greyed out, with no option to complete the download. That’s what happened to a customer in the Amazon Discussion Forum, and there were a couple of bits of advice provided by other customers.
The first thing to do is make sure your device’s wireless feature is turned on, and you’re in an area where you’ve got wireless connectivity.
If you’re good on both of those, and you have the luxury of time, you might want to wait a half hour or so to see if the bottleneck is somewhere further upstream.
Failing that, the next step is to simply restart your Kindle. On a Kindle 3, press the Menu button and go into Settings, then press the Menu button again and select Restart.
If nothing works, here’s Amazon’s Kindle Support page.
(Photo: Jo Naylor)